Training Program
Personal Development
- Executive Development Program.
- Professional Excellence.
- Effective Self Management
- Effective Personal Productivity
- Effective People Skills
- Effective Time Task and Work Planning
- The Power of Positive Thinking and Attitude
- Personal Branding
- Understanding EQ and Personal Success in Work
- Environment
- High Performance Employee
- Effective Time Management
Motivation
- Motivating Your Workforce
- Motivation Methods and Techniques
- Growth Mindset for Self Development
Management
- Management Development Program
- Conflict Resolution and Change Management
- Strategies
- Strategic Management
- Teamwork and Cooperation Skills
- Business Strategy Essentials
- Competency - Based Management
- Creativity, Critical Thinking and Problem Solving
- Continuous Innovation and Process Improvement
- Goal Setting , Planning and Decision Making
- Business Process Improvement
- Strategic Crisis Management
- Change Management
- Driving Organization Performance Using KPIs &
- KRAs Frameworks
- Overcoming The Generation Gap
- Performance Management
Leadership
- The Situational Leadership Skills
- High Performance Leadership
- Task Leadership Skills
- Dynamics and Leadership Styles
- Effective Organisational Leadership
- Emotional Intelligence in Leadership
- Leadership and Management Skills for Supervisors
- Leadership and Team Development for Managerial Success
- Leadership, Creativity and Peak Performance
- Leadership, Influence and Trust
- Leading with Excellence
- Mastering Team Leadership Skills
Team Building
- Team-building: Integration to Progression
- Team-building: T.E.A.M Towards Excellence
- Team-building: T.E.A.M Towards Excellence
- Team-Building for High Performance
Communication
- Communicating with Impact Using NLP
- Effective Negotiation Skills
- English Communication Skills at Workplace
- Grammar is a Tool
- Enhancing Professional Writing Skills
- Communication and Interpersonal Skills
- Problem Solving
- Communication Essentials
- Dealing With Difficult People at Work
- EQ & Interpersonal Skills at Workplace
- Problem Solving and Interpersonal Skill
Presentation
- Successful Presentation Skills
- Present with Confidence
- Presentation Skills Framework for Life
Human Resources
- Behavorial Event Interview Skills
- Talent Management
- Building an Effective Onboarding Process
- Identifying Training Needs and Evaluating Training
- A Practical Approach to Measuring & Reporting Training Effectiveness
- Performance Appraisal Training
- Conducting the Domestic Inquiry in Malaysia
- Handling Misconduct & Dismissal Workshop
- Handling the Non-Performer & Dismissal Workshop
- Employee Relations
- Human Resources Management
- Compensation & Benefits
- Human Resource Development
- Job Design
- Preparing Human Resource Processes
- Training and Development Professional
- Career Development and Succession Planning
- Competency -Based Management
- Effective Performance Review
- Employee Engagement and Retention
- Essential HR Practices for Managers, Team Leaders and Supervisors
- Employee Relations - Roles and Responsibilities
- HR Leadership - Competencies for Exceptional Performance
- Human Resources KPIs - Benchmarking HR Performance
- Human Resources Management
- Job Description Writing Workshop
- Leading Strategic Human ResourceTransformation
- Organization and Workforce Planning
- Measuring and Maximising Training ROI
- Professional Interviewing Skills
- Recruitment, Interviewing and Selection
- The Business of Human Resource
- Writing Effective Human Resource Policies and Procedures
Customer Service & Customer Experience
- Excellence Customer Service
- Managing Difficult Customers
- Power Phone Image at Front Desk
- Breakthrough Sales Performance
- Systematic Approach to Successful Sales Negotiations
- Mapping Your Customer's Journey in Customer Experience
- Culture of Services
- A+ Customer Care
- Essentials to Excellent Customer Service
- Attitudes for Service
- Emotional Intelligence in Customer Service
- Customer Service Management
- Effective Complaint Handling Skills
- Dealing with Challenging People
- Becoming The Most Recommended Company for your Customer
- Taking Ownership and Accountability
Coaching
- Manager as Coach
- Practical Coaching & Mentoring Skills
- Coaching Customer Service Skills
Contact Center
- Customer Service In a Contact Center
- Customer Centricity Awareness
- Winning with Effective Email Writing Skills
- People Management
- Team Management
- Key Performance Indicators
- Reporting and Analytics
- Building an Impactful Monthly Business Review
- Successful Client Management
- Digital Technology - The Future of Customer Experience
- Creating Lasting Customer Experience Through Chat Support
- Leadership in a Contact Center
- Managing Operational Performance In a Contact Center
- Effective Sales - Outbound Team
- Setting a Successful Cultuer in Contact Center
- Generating Lasting Results in Contact Center
- Contact Center Best Practices
- Customer Centricity
QAT Quality, Analytical & Thinking
- Process Management - Mapping and Improvement
- Simplification of Work Processes and Procedures
- Total Quality Management - Tool Box for Continual Improvement
- Creative Decision Making & Problem Solving
- Effective Problem Solving & Creative Thinking